WELCOME TO FORDBURKEY, YOUR ULTIMATE DESTINATION FOR PREMIUM DOLLHOUSES

At Fordburkey, we understand the importance of timely and reliable shipping when it comes to your product purchase. We strive to provide a seamless shipping experience to ensure your satisfaction. Please review the following delivery information to familiarize yourself with our shipping process. Should you have any questions or concerns, feel free to contact us at helpteam@fordburkey.com.

1. SHIPPING METHODS:

   We offer a variety of shipping methods to accommodate your needs. During the checkout process on our website (fordburkey.com), you will be presented with available shipping options based on your location.

2. INTERNATIONAL SHIPPING:

   We proudly offer international shipping to select countries worldwide. International shipping rates and delivery times may vary depending on your location and the shipping method selected. Please note that additional customs fees, duties, and taxes may apply, which are the responsibility of the recipient.

3. SHIPPING COSTS:

   Shipping costs are calculated based on your selected shipping method, the weight of your package, and your delivery address. The shipping cost will be displayed at checkout before you finalize your purchase. We strive to provide transparent and competitive shipping rates to ensure a hassle-free shopping experience.

4. ORDER PROCESSING TIME:

   We strive to process and dispatch orders within 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information. Shipping times may vary depending on your location.

5. DOMESTIC SHIPPING:

   We offer reliable domestic shipping services. Delivery times typically range from 3-7 business days, but please allow for variations based on your location and any unforeseen circumstances.

6. INTERNATIONAL SHIPPING:

   For our international customers, we provide shipping services worldwide. Shipping times vary by destination, so please check our shipping calculator during checkout for estimated delivery times.

7. SHIPPING CONFIRMATION:

   Once your products have been shipped, you will receive a shipping confirmation email containing your tracking information. You can use this tracking number to monitor the status of your shipment and estimate the delivery date.

8. DELIVERY TIMES:

   Estimated delivery times vary depending on your location, selected shipping method, and carrier. While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as weather delays or customs clearance may impact delivery times.

9. DELIVERY TRACKING:

   We provide tracking information for all shipped orders to allow you to monitor the progress of your delivery. You can track your package directly through the carrier’s website using the provided tracking number.

10. SHIPPING RESTRICTIONS:

    Please be aware that certain shipping restrictions may apply to specific regions or countries. We encourage you to review our shipping policy or contact us at helpteam@fordburkey.com if you have any questions regarding shipping restrictions.

RETURN AND EXCHANGE POLICY

30-DAY RETURN POLICY:

If you are not completely satisfied with your purchase, you may return your products within 30 days of receiving your order. The products must be unused, in their original condition, and returned in the original packaging.

HOW TO INITIATE A RETURN:

Contact our customer service team at helpteam@fordburkey.com to initiate a return. Please provide your order number and the reason for the return. We will guide you through the return process.

RETURN SHIPPING:

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method for your return.

REFUNDS AND EXCHANGES:

Once your return is received and inspected, we will process your refund or exchange. Refunds will be issued to the original payment method. Exchanges are subject to product availability.

DEFECTIVE OR INCORRECT ITEMS:

If you receive a defective item or an incorrect order, please contact us immediately at helpteam@fordburkey.com. We will arrange for a replacement or refund.

CONTACT US

If you have any questions or need assistance, please reach out to our customer service team at helpteam@fordburkey.com. We are here to ensure your experience with Fordburkey exceeds your expectations.

Thank you for choosing Fordburkey for your dollhouses!